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Eurocashregister ltd Nantydryslwyn, Ty Mawr, Llanybydder, Carmarthenshire, SA40 9RD, United Kingdom.

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All machines are Brand New with a 12 months warranty. Every item on the website is in-stock despatched from our U.K. warehouse. You can easily place an order online or telephone our office between 9am - 5pm Weekdays. Order before 2pm for Next working day delivery via Fedex.

Samstock faq

Reports not showing on calender day.

Please set the region and language to U.K.

Windows 7:
In order to get Samstock into UK settings you need to change your PC to US settings throughout, restart the computer and then change back again to UK.

Reports showing wrong sales data for wrong day

Reports showing wrong sales data for wrong day

If your sales records were coming out a day before they should have (eg sales for 01.02.2012 logged to 31.01.2012).

Then the "end of day time within maintenance" needs to be before the time of Z collect time.

Samstock communication error code - see Samsevent log


These are the codes that can be found in the log file.dat if a communication failure occurs. The code relating to the failure is printed as the last item of the line relating to that date and time.

Code Meaning
- 1 = BAD ARGUMENT ENTRY
- 2 = FILE OPEN ERROR
- 3 = FILE INFORMATION WRONG
- 4 = FILE SIZE MISSMATCH
- 5 = ARGUMENT CONVERSION WRONG
- 6 = FILE WRITE ERROR
- 7 = UNKNOWN COMMAND
- 8 = TIME OUT
- 9 = PACKET SIZE ERROR
- 10 = PACKET NUMBER MISSMATCH
- 11 = BAD CRC
- 12 = MACHINE IS BUSY
- 13 = PRE POLL ERROR MAY NOT BE FETCHED Z REPORT EXIST
- 14 = PREPOLL COMMUNICATION ERROR
- 15 = REPORT CLEAR ERROR
- 99 = USER CANCEL

If a -13 or -14 error occurs when performing a Z Collect Data, perform a Z Collect (No Prepoll) in Samevent.







Creating barcodes ?

Creating barcodes ?

When creating a barcode for new products you need to make sure Samstock is set to create a readable barcode for the cash register barcode reader.

Set new barcode the be EAN-13 as this will readable by U.K. barcode scanners such as Labau / honeywell etc.

Import / Export into Excel - Barcode number change.

When importing into an Excel spreadsheet. You may experience a change in values in the fields. Look at the barcode field and it may not appear as a 8 or 13 digit number and instead may say something like 15E etc.
Please change the format of this field to be a number. This will ensure the import back into Samstock has been done correctly.

Download latest version for evaluation

Please email a request for the software.

You can try software for a short while for evaluation purposes.

Username: master

Password: letmein

Enter the username/password in lowercase, it will display as uppercase.

Incorrect currency showing ?

The currency symbol is controlled by the regional settings within Windows,
there is an issue within Windows 7 where the settings shown in Windows do
not match the currency used. To fix this, change all the region settings to
US and apply then change back to UK.

Once Samstock is restarted the currency symbol should now be UK.

Licencing errors: Errors 10203 and 3004 appear when licencing Samstock

Q: During licencing the software I receive errors "10203" and "3004".

A: Open Windows Explorer, click on Tools, click on Folder Options, select the View tab and make sure the tickbox labelled "Hide extensions for known file types" is NOT ticked.
Open Notepad, enter full licence code as found on licence sheet in capital letters (the licence code will not include any 0s or 1s), Save file as LSERVRC, save as type "All Files .*."
Save in C:\Samstock\Samstock folder, remove .TXT file extension.
Reboot Samstock.

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